Current status

All systems are operating normally
Crawley District Web Services
Operational
Crawley District Email Services
Operational
West Sussex Scout Jamboree Web Services
Operational
West Sussex Scout Jamboree Email Services
Operational
Ifield Scout Group Web Services
Operational
Ifield Scout Group Email Services
Operational
Website Outbound Email
Operational
Website Inbound Email
Operational
Cloudflare DNS Routing
Operational
Climb When Ready Web Services
Operational
Climb When Ready Email Services
Operational

Past incidents

EMAIL SERVICE RESTORED

We are pleased to announce that access to all online services including email has now been restored. Users may be required to log in again. What went wrong: On Friday 14th February, an automated access policy failed to deploy on our Office365 services. This resulted in all users and administrators being locked out of the service. Microsoft were immediately contacted and a priority 1 ticket was raised to remediate this. On investigation it was discovered that the fault impacted all of the UK region and the technical engineers only worked weekdays. On Monday when the engineers investigated the fault, their diagnosis tools were inoperable which required them to fix these first. This continued through Tuesday. At 15.49 today, I was informed that service had been restored to our administrators to reverse the automated policies which I was unable to do until home from work. As of 18.30, all email and online services are now available again and testing shows all services have stabilised. Remediation / Future Mitigation To prevent this reoccurring, we have improved our "break glass" process and exempted administrators from automated policies so if future deployments fail, we can reverse the change quickly. We apologise for this extended inconvenience.

Email Service Outage - Users Cannot Login

Our email services are currently unavailable due to a failure of our authentication service. We are working with Microsoft to resolve. This is being treated as a priority incident.

Core Application Upgrades

We are currently upgrading core applications as follows: OSticket Status Tracker Wordpress Joomla PHP During this time you may notice performance degradation.

Server Patching

We are currently performing routine updates to our web server estate. You may experience some limited performance impact.

All Services Operating Normally

All services are operating normally. If you notice any issues, please raise a support ticket by emailing [email protected]