EMAIL SERVICE RESTORED
We are pleased to announce that access to all online services including email has now been restored. Users may be required to log in again. What went wrong: On Friday 14th February, an automated access policy failed to deploy on our Office365 services. This resulted in all users and administrators being locked out of the service. Microsoft were immediately contacted and a priority 1 ticket was raised to remediate this. On investigation it was discovered that the fault impacted all of the UK region and the technical engineers only worked weekdays. On Monday when the engineers investigated the fault, their diagnosis tools were inoperable which required them to fix these first. This continued through Tuesday. At 15.49 today, I was informed that service had been restored to our administrators to reverse the automated policies which I was unable to do until home from work. As of 18.30, all email and online services are now available again and testing shows all services have stabilised. Remediation / Future Mitigation To prevent this reoccurring, we have improved our "break glass" process and exempted administrators from automated policies so if future deployments fail, we can reverse the change quickly. We apologise for this extended inconvenience.